Frequently Asked Question

General

Do I need visa?

General you are required to have visit to visit Vietnam, Laos, Cambodia and Myanmar. Anyways nowdays you can apply visa online or request us to make visa in advance or visa letter for you to get visa stamp on arrival at airport. Visa letter to Vietnam is FREE if you book package tour with us. More information about visa to Vietnam

What is the time in difference?

Vietnam GMT +7 at the same range of Bangkok. 12 hours ahead of New York, 7 hours ahead of London, 1 hour behind Perth and 3 hours behind Sydney.

What about Internet connection and Phone?

You can easily buy a local sim card for your device which minimum cost about US$ 5 for your local call and data use everywhere in all countries, free wifi also become very popular in these countries except 4* or 5* hotel may charge. 

Do we need Malaria vaccination?

Most of nationalities are require Malaria vaccination prior to arrival, with our experiences only if you are going on National park tours, adventure tours through forestry.

How safe is it in Vietnam, Laos and Cambodia?

Vietnam is considered as among the safest country to visit including Laos and Cambodia, however, there is increasing instances of theft in Ho Chi Minh city (Saigon) where snatch thieves and pickpockets on motorcycles are the worst, we strongly advise that your jewelry, cell phone and camera should protects carefully while walking down to streets. In case happen let report to your local guide or ring our office on the same day which we can support claim documents on return home. Of course you must have international insurance contracted before travel.

How to book, amend and cancel?

You can place booking to any tour or services in our website and let us know maximum information you could for your best holiday itinerary except you choose SIC tour. To amend, cancel, refund or complain refer to our booking condition at Booking Condition 

Booking, Cancellations & Refunds

How do I request a tour?

Once you agreed with the tour program, price please send us an agreement notification by email. We will sum your program and resend you with the invoice require to make deposit for the tour, at the same time we make reservation for your trip. In case of any services fully book we will try to find an alternative services equivalence.

Do we have fix time to start a tour daily?

For private tour you do not have any fix time to depart daily except some services require to be on time. If you choose SIC tour including Halong bay cruise & Mekong delta cruise seat in coach tour (SIC Tour) then there flexible pick up time will be around 1 hour (We will inform you in the tour confirmation)

Who are our tour guides?

We use local tour guide at all destinations you arrive, they will welcome you at the border or airport after custom office desk 

Our evaluate local tour guide as bellow points
1.    Friendly
2.    Excellent foreign languages
3.    Knowledgeable
4.    Professional
5.    Motivate & Creative

What hotel we are going to stay?

We use hotel listed on our website only depend on your choice from 2* to 5* properties, anyways you can request for your prefer hotels to stay instead. 

The hotel we choose for your holiday priority as bellow rating
1.    Good location
2.    Boutique hotels
3.    International standard hotel
4.    Home stay with local family
5.   Hotels mentioned in the website except you request different hotels at your choice

How do we know about the person who picks us up on arrival?

Upon arrival our local guide or office staff will welcome you by welcome board under your name and flight numbers, due at airport always very busy you may not find your name board some options to prepare bellow

1. Stay at the same place and look around the representative may be some where very near you
2. After 15 minute if no one show up lets phone us by your international roaming phone or go to phone shop to get a sim card to make a local call to +844 39746373 
3. You should connected with our team already which may take some time to greeting you, let us know which coffee shop you are at where we can come to pick you up and pay for your coffee, phone cost
*We will pay for any local cost rise from our mistaken keep you waiting  

Will we travel individually or in group?

Majority of our tour program is tailor-made and private tours, you do not share with any other, you do not have to queue and waiting to take photos. Due there are some people who want to join a big group we have few programs which mention in the tour brief as seat in coach (SIC Tour) where you share sightseeing bus and services with other customers from around the world.

Will we travel individually or in a group?

Majority of our tour program is tailor-made and private tours, you do not share with any other, you do not have to queue and waiting to take photos. Due there are some people who want to join a big group we have few programs which mention in the tour brief as seat in coach (SIC Tour) where you share sightseeing bus and services with other customers from around the world.

Currency

Is there any hidden costs?

There is no hidden cost from what you view on our website except you travelling during Christmas, New year or Lunar New Year may arise surcharge from suppliers including gala dinner at hotel, transportation and tour guides. 

As our culture tipping and thanks is the way you appreciate any people to encourage them always enhance services for the better environment, we suggest bellow for each services

  • Restaurant: Some restaurant already included services charge which you do not need to tips, some do not included tips expecting is 10% from your total bill.
  • Hotels: Bell man who take care of your luggage equivalent US$1.00/bag.
  • Boatman: About US$5.00 for a boat ride (There are some small boats ride may be included in the tour program) 
  • Cruise crew: From US$3.00 to US$5.00 per person tips for entire crew (The captain should be the one who receive your bonus)
  • Drivers (Big bus): US$2.00 per person daily for both driver and his assistant 
  • Driver mini van or car: US$3.00 per person daily 
  • Tour guide: US$5.00 to US$10.00 per person daily (group from 2 - 8 pax)
  • Tour guide: US$3.00 to US$7.00 per person daily (group from 9 pax and more) 

What kind of currencies should you recommend?

You should have some local currency all the time to buy necessary things during your holiday. Money can change in the bank in most cities however USD widely accepted. In big cities and most of the big shop you can pay by credit cards some may require charge some credit cards payment fees even not allow from our government.
Copyright © 2015. All Rights Reserved to Asia World Vietnam - Authentic & Unique Experiences in Vietnam